Change of mind?
Not quite right? You can send your item back to our head office within 21 days of purchase if you change your mind about the garment. If the item is in the correct condition you will be issued with a gift voucher of equal value. The gift voucher is only valid for Villains Clothing Online, you can not use this voucher in our Retail stores. In order to return an item it must be in the following condition:
- Unworn and unwashed
- Tags attached
- Free from make up and fake tan
- Free from any scent of deodorant, perfume or washing powder.
If you think you have received a faulty or incorrect item, please contact our returns team as soon as possible via: firstname.lastname@example.org explaining the product faults with images attached to the email.
If an item is deemed as having a manufacturer fault, you will be offered a replacement item, a refund or a gift certificate.
Villains Clothing does not accept returns on items damaged by general wear and tear. We reserve the right to determine a genuine fault in the clothing before offering a refund.
We do not accept returns on the following items:
- SALE category items
- Worn items
For any other return related enquiries please email:
**Please note that Villains Clothing Online is a separate entity to Villains Retail Stores, thus garments purchased through the website can not be returned to the Retail Stores.